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Frequently Asked Questions

Your questions, answered

Everything on pricing, contracts, how our campaigns run, and results. Looking for creator questions? See our Creators page. Can't find what you need? Talk to us.

Getting started & pricing

How do I start working with SushiVid?

We start with a conversation about your brief — we ask a series of questions, source influencers for your consideration, and align on timeline and deliverables. Influencer costs are only confirmed once a quotation is signed.

Is there a minimum budget to work with you?

Yes. As a guide, our minimums are RM15,000 for a one-off influencer marketing campaign, from RM5,000 per month on a six-month engagement, and from RM10,000 for livestreaming. Every quote is then tailored to your goals and budget.

Do you offer custom or bundled pricing across services?

Yes — all our packages are fully customizable. The prices on our Sales Packages page are a transparency benchmark for what you should reasonably expect to pay, not a fixed final quote, since your actual cost depends on the influencers you choose. Because we're a multi-service agency, we regularly combine services into a single custom quote.

How does billing work?

Campaigns are invoiced per campaign, and long-term campaigns are billed month by month. For new clients, payment is 50% upfront for Malaysia-registered companies and 100% upfront for companies registered outside Malaysia.

What payment methods do you accept?

We prefer credit card and also accept bank transfer. Payment terms depend on the client, the campaign, and the influencers chosen, and in some cases we'll require payment upfront.

Are your prices inclusive of SST?

No — all prices are exclusive of Malaysia's Sales and Service Tax (SST), which is added where applicable.

How long after signing before a campaign goes live?

It depends on urgency, but as a rule of thumb: at least two weeks, or three weeks if product delivery is involved — measured from when you return a signed quotation to when the content goes live.

Contracts & commitment

Why is there a six-month minimum term on some packages?

Some services — livestreaming especially — need time for both our system and our team to learn what works best for your brand, such as optimal timing, formats and hosts. Six months gives us enough cycles to review each campaign, run a postmortem, and improve the next. It's how we compound results rather than judging off a single burst.

Can I cancel a campaign mid-term, and what happens?

Yes, with a cancellation fee scaled to how much work has been done: 30% at an early stage before significant preparation, 50% once briefs are created or influencers engaged (or drafts not yet posted), and 100% once content has been posted or all setup is complete. Cancellations within 48 hours of an event also cover non-cancellable costs already paid. On long-term campaigns this applies month by month.

Do you sign NDAs and handle confidential launches?

Yes — we're happy to sign NDAs to whatever standard you require; after more than 10 years as an agency, handling confidential launches is familiar territory. For any production, we also sign agreements with the influencers involved to make sure they show up as committed.

Markets & languages

Which markets do you run campaigns in?

We operate directly in Malaysia, Singapore and Vietnam, and extend into Indonesia, the Philippines and Thailand through partner agencies.

Can you run campaigns in Malay, Chinese and English?

Yes — and more. We run campaigns in English, Malay and Chinese, as well as Thai, Vietnamese, Tagalog and Indonesian, across the Southeast Asian markets we serve.

Do you work with international brands entering the region?

Yes. We regularly work with brands based outside Malaysia (overseas-registered companies pay 100% upfront). Governing law follows the SushiVid entity engaging the influencer, based on the influencer's location.

Choosing influencers & content

How do you decide which influencers to recommend?

We start with our platform's built-in search engine, which surfaces around 100 relevant names. We shortlist the ones that fit, then score each in a table by price against engagement rate and follower count to find the best value for money. Context and instinct guide the first pass; the final shortlist is data-led. We also factor in reliability — dropping influencers who are unresponsive on urgent campaigns and flagging any with a history of late delivery.

How do you make sure an influencer is genuine, not fake followers?

We have an audience checker that assesses follower authenticity and demographics. It goes beyond surface metrics — verifying that followers are genuinely active rather than bots — so recommendations are grounded in real audience data, not just follower counts.

Can I request specific influencers I already have in mind?

Yes, absolutely. If you already have influencers in mind, we're happy to work with them. There's only a very small handful we'd decline to engage; beyond those rare exceptions, we'll bring in whoever you request.

What happens if an influencer drops out or underdelivers mid-campaign?

We either replace them with a new influencer, or — if the campaign is time-sensitive — drop that influencer and reallocate their remaining budget to boosting the other influencers' content. Where a drop-out isn't for a genuinely forgivable reason, we log it internally and won't work with that influencer again for a long time.

Who writes the brief and creative direction?

We work both ways. We run you through a series of questions to build the brief and can develop the ideas, or you can come to us with the concept already set. Creative ideation can be a chargeable add-on when it's needed, and isn't when you bring your own direction.

How much control do I have over the final content?

Meaningful control. For content we produce ourselves you can ask us to edit it, and for influencer campaigns you can request changes too. The one caveat is that an influencer may decline to change how they present something, in which case we replace them; and a new requirement raised after the shoot that wasn't in the original brief may still incur the influencer's cost. Giving us the full brief up front avoids this.

How many rounds of content revisions are included?

Basic text- and caption-level changes are included, up to two iterations per our Terms of Use. Major changes — such as a reshoot because a promotion changed mid-campaign — may incur additional charges depending on the influencer.

Which platforms do you run campaigns on?

TikTok, Instagram, Facebook, RedNote (Xiaohongshu), Shopee, Threads, X (Twitter) and YouTube.

What content formats do you produce?

The full range — short-form video (TikTok videos, Reels), livestream, user-generated content, articles, and carousel and photo content.

Results & reporting

What results or KPIs can I realistically expect?

KPIs are set with you. Most commonly we work to guaranteed views, calculated from the average of each chosen influencer's last 12 posts. Where content naturally draws lower organic reach, we can use boosting to lift views. Beyond views, we can target lead generation, and GMV when we run livestream selling on e-commerce marketplaces.

What happens if a campaign underperforms?

Underperformance is rare and usually an anomaly. When it does happen, we run a postmortem with you to understand why and how to improve next time — one reason we recommend running campaigns for at least six months. We ask clients to join that call so we can work out together what to do better.

Who owns the content created?

Unless agreed otherwise in writing, content created by an influencer remains the property of that influencer. To repost or use it on your own channels, including tagging, you need the influencer's permission first.

Do you help with campaign strategy, or only execution?

Both — and we prefer it that way. We'd much rather own strategy and execution together, because it keeps expectations realistic and means we don't overpromise and underdeliver.

Is influencer marketing right for you?

How do I know if influencer marketing is right for my brand?

Almost every brand can benefit — the real question is whether the right influencer exists for your topic. People check social media multiple times a day, and there are really only two ways to show up in that feed: ads, which can feel intrusive, or influencers, where your message is woven naturally into content people already chose to watch — effectively a third-party testimonial. That said, it isn't for everyone: some products are hard to represent, and deeply niche B2B products often don't need influencer promotion at all.

Should I choose influencer marketing or livestream selling, or both?

Ideally both — they do different jobs. Influencer marketing is mainly for awareness and building testimonials; livestream selling is about explanation and education and sits closer to the point of purchase. Sequence matters: a brand-new brand should start with influencer marketing, because going live with no audience yet converts poorly. Once influencers are featuring your brand and people are vouching for it, live selling converts far more effectively.

About SushiVid

What makes SushiVid different from other agencies?

We're a technology-first, data-centric and transparent influencer marketing agency. Influencer marketing is often relationship-based, and a request routed through several middlemen can reach the client at several times the influencer's real cost. Because we hold the actual pricing averages, when a quote comes in well above average we'll flag it and advise against it. We've recorded influencer data from real conversations for over 10 years — we still hold prices from a decade ago — and run figures like pricing through a normal distribution to calculate averages and deviations.

Which brands have you worked with?

Brands including FILA, Maybelline, YSL Beauty, Sony and Logitech, across more than a decade of campaigns in Malaysia, Singapore and Vietnam.

How long has SushiVid been operating?

Since 2015 — more than 10 years.

Are there industries you won't work with?

We do not knowingly work with brands in the tobacco, alcohol or gambling sectors.

Are influencers exclusive to SushiVid?

No — we're influencer-agnostic. No influencer is signed exclusively to us, which lets us recommend whoever best fits your campaign rather than a fixed roster.

Do you work with SMEs and smaller brands?

Yes — in fact we work mostly with SMEs. Our upcoming Marketplace is especially suited to smaller brands, with a more accessible starting price and more direct control than a full managed service.

Mini Webpages (IGLinks)

What is a Mini Webpage (IGLinks), and what's it for?

A Mini Webpage is a simple, trackable landing page we build for influencer campaigns. Often a client wants influencers to talk about a product but has no page to measure the views or clicks each one drives. We create the page, and influencers just drop the link into their Instagram Story or link in bio, so the client can see the clicks each individual influencer generates. Influencers don't need to be tech-savvy — we build one page and duplicate it across up to 300 accounts for a campaign.

Who is a Mini Webpage best for?

Brands running influencer campaigns who want clean, per-influencer click tracking — and the influencers themselves, since all they do is place a link.

How is it different from Linktree?

Scale. Because we built it ourselves, we can spin up and customise hundreds of trackable pages — 300, 500, even 1,000 for a client's roster — in one go, which a tool like Linktree can't do easily. It's ad-free, fully customised for you, and designed for per-influencer tracking.

What's included, and can I customise it?

Every page is fully customisable with full page design included, unlimited links, built-in analytics and no ads. You can also connect your own custom domain.

How much does a Mini Webpage cost?

RM2,000 per month, with a minimum term of just one month and support for up to 300 accounts.

How quickly can a Mini Webpage go live?

It depends on the extent of the design, but it can be as fast as one day.

What powers your Mini Webpages?

Our Mini Webpages are powered by IGLinks.io, our affiliated link-in-bio platform. You can explore it at iglinks.io.

Explore IGLinks →

More on specific services

Full detail lives on each service page — here's the short version.

What does a livestream selling session involve, and do you provide the host?

A session covers the full production — script, timing and schedule, studio setup and host setup — plus on-screen graphics and optional live comment moderation. We provide the host, and ours are influencer hosts. See our Live Stream Service for details.

What does my brand need to provide for a livestream?

The products, and a genuinely strong, live-only discount — a small discount just sends viewers to buy elsewhere. We prefer to run livestream selling on TikTok Shop and Shopee, where there's a direct path to purchase. More on our Live Stream Service.

Can you set up a TikTok Shop from scratch?

Yes — our TikTok Shop Management package covers inventory setup and everything to get running, and we can introduce a logistics partner if you need fulfilment. We handle the storefront and marketing; fulfilment and logistics are handled by a trusted partner. See TikTok Shop Management.

What does your white-label offering for agencies include?

Other agencies can borrow our team, license our campaign software ViaCRM.io — the platform we spent 10 years building to replace spreadsheets and messy shared folders — or both. See our Agency page.